Return Policy

At Restaurant Hub, we want you to be satisfied with your purchase. We accept returns on all regularly stocked items within 30 days of receipt, provided that they are unused and in the original packaging. However, please note that consumable items are not eligible for returns.

If you need to set up a return that has any special considerations, such as a damaged or defective item, contact rafi@restauranthub.net who will follow up with you to ensure that the return process is smooth and hassle-free.

Special Order Items:

Items that are specifically ordered or made to order may not be eligible for a return.

Non-returnable Consumables:

Due to their limited shelf life and strict shipment timelines, consumable products cannot be returned. In order to guarantee that all consumables are within their shelf life and have not been opened, we are unable to accept returns for these items.

What are Restocking Fees?

Once the returned item has been received and inspected, refunds will be issued. The original payment method will receive a return credit. However, the total refund amount will be affected by the following costs:

Shipping Charges:

All shipping charges, including the original shipping cost and the cost of returning the item to the manufacturer, are your responsibility. The return shipping cost will be deducted from your refund.

Restocking Fees:

Restaurant Hub will deduct a 35% restocking fee from your total refund to cover the cost of processing the item back into stock.

Damaged Items:

Special handling is required for common carrier shipments, as they are larger and more costly than ground shipments.
Before the carrier leaves, carefully inspect your shipment for any damages.
Note down any damages on the delivery receipt before signing it.
Within one business day, contact rafi@restauranthub.net.
Keep all damaged packing materials and take pictures of the damaged packaging and equipment.